Brent Shelkey is a user researcher and product strategist based out of Charlotte, NC.

My work has influenced product investments at Meta, built research programs at U.S. Bank and TIAA, and guided 0–1 products at Wells Fargo and Bank of America.

Strengths I bring to teams:

Foundational & Pathfinding Research: shaping early-stage, 0–1 products through discovery, exploration, and user insight
CX/UX Research (generative + evaluative): interviews, usability testing, surveys, card sorting, tree testing
Mixed Methods Research: blending qualitative and quantitative insights
Research Ops: building scalable programs and mentoring researchers
Product Strategy: translating insights into executive clarity and product roadmaps

I thrive at the intersection of strategy and research, making sure customer insights don’t just get heard, they shape decisions.ut.

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Skills

User Research • UX Strategy • AI Strategy • Generative Research • Evaluative Testing • Discovery Research • Mixed Methods • Usability Testing • Heuristic Reviews • Quantitative Surveys • Behavioral Data Analysis • Research Frameworks • AI Research • Stakeholder Management • Design Thinking • Roadmap Influence • Research Leadership • Team Mentorship

Full RESUME

Roles

Senior, Principal User Researcher (U.S. Bank)
Staff User Researcher (Meta)
Principal User Researcher (Wells Fargo)
Lead User Researcher (TIAA)
Senior User Researcher (Bank of America)
Product Manager (Premier)

Tools

UserZoom • UserTesting • Miro • Mural • Qualtrics • Rally • Figma • Optimal Workshop • Tableau • Quantum Metrics • Adobe Analytics • Dscout • Copilot • Claude • Gemini